1. Introduction

Welcome to Marima Booking, a digital platform operated by Marima that connects travelers with hotels, lodges, serviced apartments, and other accommodation providers across Kenya. These policies govern the use of the Marima Booking website, mobile applications, and related services.

By accessing or using Marima Booking, you agree to comply with and be bound by these policies. If you do not agree, please do not use the platform.

2. Scope of Services

Marima Booking provides:

An online platform for discovering and booking accommodation
Tools for accommodation providers to manage listings and bookings
Booking confirmations, notifications, and reporting tools

Marima Booking does not own, operate, or manage the listed accommodation properties unless explicitly stated. The contractual relationship for accommodation services exists directly between the guest and the accommodation provider.

3. Booking Policy

All bookings are subject to availability at the time of confirmation
Booking details, including room type, price, and stay dates, are displayed before confirmation
Once a booking is confirmed, a confirmation message or email is issued
Guests are responsible for reviewing booking details before completing payment
Any special requests are forwarded to the accommodation provider but are not guaranteed

4. Pricing & Payment Policy

Prices displayed on Marima Booking are set by the accommodation providers
All applicable charges are disclosed before booking confirmation
Payments are processed through supported and secure payment methods
Marima Booking does not apply hidden fees
Additional charges (e.g., extra services, damages) may be handled directly by the accommodation provider

5. Cancellation Policy

Cancellation terms vary depending on the accommodation provider and room type
Some bookings may allow free cancellation within a specified period
Late cancellations or no-shows may result in partial or full charges
Guests must review the cancellation policy before confirming a booking
Cancellation requests must be made through the platform or as directed in the booking details

6. Refund Policy

Refund eligibility is determined by the accommodation provider’s cancellation policy
Approved refunds are processed back to the original payment method
Refund processing times depend on payment providers and banks
Marima Booking facilitates refund communication but does not override provider policies
Service fees, where applicable, may be non-refundable

7. Vendor & Accommodation Provider Policy

Accommodation providers using Marima Booking agree to:

Provide accurate, complete, and up-to-date listing information
Display correct pricing, availability, and room details
Honor confirmed bookings without discrimination
Maintain acceptable standards of service and hygiene
Respond promptly to booking-related inquiries

Marima Booking reserves the right to:

Review, approve, suspend, or remove listings
Request verification documents where necessary
Suspend vendor accounts for repeated violations or misuse

8. Subscription & Billing (For Vendors)

Vendors may be subject to a fixed monthly subscription where applicable
Subscription fees are clearly communicated before activation
Failure to settle subscription fees may result in account suspension
Subscription fees are generally non-refundable unless stated otherwise

9. On-Site & Walk-In Bookings

Vendors may record walk-in or direct bookings using the platform
Vendors are responsible for ensuring accuracy of such entries
Marima Booking is not liable for disputes arising from offline transactions

10. User Conduct

Users agree to:

Provide accurate personal and booking information
Use the platform for lawful purposes only
Refrain from fraudulent, abusive, or harmful behavior
Respect accommodation providers and platform staff

Marima Booking may suspend or terminate accounts that violate these rules.

11. Data Protection & Privacy

Personal data is collected and processed in accordance with our Privacy Policy
Information is used to facilitate bookings, communication, and platform improvement
Marima Booking applies reasonable security measures to protect user data
Users retain rights over their personal information as provided by law

12. Limitation of Liability

Marima Booking acts as an intermediary platform only
We are not responsible for the quality, safety, or legality of accommodation services
Disputes between guests and accommodation providers should be resolved directly
Marima Booking is not liable for losses caused by events beyond reasonable control

13. Modifications to the Platform

Marima Booking may update, modify, or discontinue features at any time
We may revise these policies to reflect operational or legal changes
Updated policies will be published on this page
Continued use of the platform constitutes acceptance of updated policies

14. Governing Law

These policies are governed by and interpreted in accordance with the laws of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.

15. Contact Information

For questions, concerns, or clarifications regarding these policies, please contact us through the Contact Us page on our website.

Last Updated: 1^stDecemeber 2025

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