1. Acceptance of Terms
Welcome to Marima. These Terms of Service (“Terms”) govern your access to and use of the Marima websites, mobile applications, and services, including but not limited to Marima Booking, Marima Market, Marima Tours, and related platforms (collectively, the “Platform”).
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
2. Definitions
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“Marima”, “we”, “us”, or “our” refers to the Marima platform and its operators.
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“User” refers to any individual accessing or using the Platform.
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“Vendor” refers to property owners, agents, hotels, tour operators, or service providers listing services on the Platform.
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“Services” refers to listings, bookings, transactions, subscriptions, and related tools offered through the Platform.
3. Nature of the Platform
Marima operates as a digital marketplace and intermediary platform that connects users with third-party vendors.
Marima:
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Does not own or operate listed properties, hotels, or tours unless explicitly stated
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Is not a party to contracts formed between users and vendors
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Does not guarantee the quality, safety, legality, or suitability of listed services
Any agreement for goods or services is made directly between the user and the vendor.
4. Eligibility
To use the Platform, you must:
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Be at least 18 years old
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Have legal capacity to enter into binding agreements
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Provide accurate and complete information when required
Marima reserves the right to restrict access to any user who does not meet these requirements.
5. User Accounts
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Some features require account registration
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Users are responsible for maintaining account confidentiality
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You agree to provide accurate, current, and complete information
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You are responsible for all activity under your account
Marima may suspend or terminate accounts that violate these Terms.
6. Vendor Accounts & Responsibilities
Vendors agree to:
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Provide truthful, accurate, and up-to-date listings
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Set clear pricing, availability, and terms
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Honor confirmed bookings and transactions
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Comply with all applicable Kenyan laws and regulations
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Maintain professional conduct with users
Marima reserves the right to review, approve, suspend, or remove vendor accounts or listings at its discretion.
7. Listings & Content
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Vendors are solely responsible for the accuracy of their listings
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Photos, descriptions, and pricing must reflect actual offerings
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Misleading or fraudulent listings are prohibited
Marima may remove content that violates these Terms without notice.
8. Bookings, Transactions & Payments
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All bookings and transactions are subject to availability and vendor confirmation
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Prices are set by vendors and shown before confirmation
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Payments may be processed through third-party payment providers
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Marima does not store sensitive payment information
Marima is not responsible for disputes arising from completed transactions.
9. Cancellations & Refunds
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Cancellation and refund policies are determined by vendors
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Users must review applicable policies before confirming a booking
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Approved refunds are processed through the original payment method
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Marima facilitates communication but does not override vendor policies
10. Subscriptions & Fees (Vendors)
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Certain vendor services may require a monthly or periodic subscription
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Fees are disclosed before activation
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Failure to pay may result in service suspension
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Subscription fees are generally non-refundable unless stated otherwise
11. Prohibited Conduct
You agree not to:
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Use the Platform for unlawful purposes
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Post false, misleading, or harmful content
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Attempt to bypass platform fees or systems
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Interfere with platform security or functionality
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Harass, abuse, or discriminate against other users
Violation may result in suspension or permanent account termination.
12. Intellectual Property
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All platform content, branding, logos, and software are owned by Marima or its licensors
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Users may not copy, modify, distribute, or exploit platform content without permission
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Vendors grant Marima a non-exclusive license to display their content for platform operations
13. Privacy & Data Protection
Use of the Platform is also governed by our Privacy Policy.
Marima collects and processes personal data in accordance with applicable data protection laws in Kenya.
14. Disclaimers
The Platform is provided “as is” and “as available.”
Marima makes no warranties regarding:
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Availability of services
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Accuracy of listings
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Quality of vendor services
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Continuous or error-free operation
Use of the Platform is at your own risk.
15. Limitation of Liability
To the fullest extent permitted by law:
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Marima shall not be liable for indirect, incidental, or consequential damages
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Marima is not liable for acts, omissions, or services of vendors
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Total liability shall not exceed the amount paid to Marima, if any, for the specific service
16. Indemnification
You agree to indemnify and hold harmless Marima from claims, damages, losses, or expenses arising from:
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Your use of the Platform
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Your violation of these Terms
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Your dealings with other users or vendors
17. Suspension & Termination
Marima may suspend or terminate access:
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For violation of these Terms
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For fraudulent or harmful activity
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To comply with legal obligations
Termination does not affect accrued rights or obligations.
18. Changes to the Terms
Marima may update these Terms from time to time.
Updates will be posted on this page with a revised date.
Continued use of the Platform constitutes acceptance of updated Terms.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Kenya.
Any disputes shall be resolved exclusively in Kenyan courts.
20. Contact Information
For questions regarding these Terms, please contact us through the Contact Us page on the Marima website.
Last Updated: 1st December 2025
